IGNOU AOM 01 Free Solved Assignment 2022-23, IGNOU AOM 01 OFFICE ORGANIZATION AND MANAGEMENT Free Solved Assignment 2022-23 If you are interested in pursuing a course in radio production and direction, IGNOU AOM 01 can be an excellent choice. In this article, we will take a closer look at what IGNOU AMK 01 is all about and what you can expect to learn from this course.

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IGNOU AOM 01 Free Solved Assignment 2022-23 is a course offered by the Indira Gandhi National Open University (IGNOU) under the School of Journalism and New Media Studies. As the name suggests, it is a course on “Production and Direction for Radio.” The course is designed to provide students with a comprehensive understanding of radio production and direction and covers various topics related to this field. IGNOU AOM 01 Free Solved Assignment 2022-23

IGNOU AOM 01 Free Solved Assignment 2022-23

Q1. Differentiate between centralised and decentralised systems of purchasing stationery. Compare their relative merits and demerits. Which method will you adopt for a big organisation whose branches are located in different cities?

Centralised and decentralised systems of purchasing stationery differ in the way they manage the procurement of stationery supplies in an organization.

A centralised system of purchasing stationery involves the procurement of stationery supplies by a single department, typically at the head office, on behalf of all the branches or departments of the organization. This system offers several advantages, including:


  • Better economies of scale due to bulk purchasing
  • Greater control and coordination over the purchasing process
  • Streamlined procurement process with fewer opportunities for errors
  • Centralised tracking and management of inventory levels
  • Improved negotiation power with suppliers due to higher purchasing volumes

However, some of the demerits of a centralised system of purchasing stationery include:

  • Delays in the delivery of stationery supplies to branches or departments due to the distance between them
  • Reduced flexibility in responding to individual branch or department needs and requirements
  • Potential inefficiencies due to excessive bureaucracy and decision-making processes
  • Difficulty in accommodating sudden changes in demand from different branches

On the other hand, a decentralised system of purchasing stationery involves individual branches or departments procuring their own stationery supplies according to their specific needs and requirements. Some of the advantages of this system include:


  • Greater flexibility in responding to the specific needs of individual branches
  • Reduced bureaucracy and decision-making processes
  • Better communication and coordination between branches and departments
  • Increased autonomy for individual branches or departments

However, some of the demerits of a decentralised system of purchasing stationery include:

  • Higher costs due to lower purchasing volumes and higher unit costs
  • Difficulty in managing inventory levels across different branches or departments
  • Reduced negotiation power with suppliers due to lower purchasing volumes
  • Potential for duplication of efforts and resources across different branches

For a big organization whose branches are located in different cities, a centralised system of purchasing stationery may be more appropriate due to the need for better coordination and control over the procurement process. However, it may be necessary to have some degree of flexibility to accommodate the specific needs and requirements of individual branches. In such cases, a hybrid system that combines elements of both centralisation and decentralisation may be the most appropriate solution. Ultimately, the choice between a centralised and decentralised system of purchasing stationery will depend on the specific needs, objectives, and circumstances of the organization.

Q2. (a) do you mean by office management? What are the elements of office management?

Office management refers to the administration and coordination of the activities, resources, and personnel within an office environment to ensure that business operations run efficiently and effectively.

The elements of office management may vary depending on the specific organization, but generally, they include:

  • Planning and goal setting: This involves setting objectives, establishing priorities, and creating a plan to achieve them.
  • Organizing: This involves determining what tasks need to be done, assigning responsibilities to staff, and creating a structure to ensure that work is carried out efficiently.
  • Staffing: This involves recruiting, training, and managing employees to ensure they have the skills and knowledge to perform their job roles effectively.
  • Directing and supervising: This involves overseeing the work of employees to ensure that they are meeting the goals and objectives set for them.
  • Controlling and evaluating: This involves monitoring and assessing performance, identifying areas for improvement, and implementing strategies to address them.
  • Communication: This involves maintaining effective communication channels within the organization, as well as with customers, suppliers, and other stakeholders.
  • Budgeting and financial management: This involves managing the organization’s finances, creating and maintaining budgets, and ensuring that resources are allocated appropriately.

Overall, effective office management requires a combination of planning, organization, staffing, directing, controlling, communicating, and financial management skills.

(b) Explain the significance of internal office communication. Mention the types of inter-communication found in a modem office.

Internal office communication refers to the exchange of information between individuals or departments within an organization. It is an essential aspect of organizational management as it facilitates the smooth flow of information, knowledge, and ideas. Effective internal communication fosters collaboration, builds trust, and ensures that everyone is aligned with the organization’s goals and objectives.

Here are some of the main benefits of internal office communication:

  • Improves employee engagement: When employees feel they are part of a team and have access to information, they feel more engaged with their work.
  • Increases productivity: Effective communication ensures that employees have the information they need to do their job effectively, and that there is no duplication of work.
  • Builds a positive culture: Communication helps to build a culture of openness, transparency, and trust, which are essential for a positive work environment.
  • Enhances innovation: Communication facilitates the exchange of ideas and knowledge, which can lead to new innovations and approaches to problem-solving.

The types of inter-communication found in a modern office include:

  • Verbal communication: This refers to face-to-face conversations, meetings, or phone calls.
  • Written communication: This includes emails, memos, reports, and other written documents.
  • Electronic communication: This includes instant messaging, video conferencing, and other forms of online communication.
  • Formal communication: This includes official communication from management, such as company policies, procedures, and directives.
  • Informal communication: This includes the exchange of information that takes place outside of formal channels, such as water-cooler conversations and informal meetings.
  • Horizontal communication: This occurs between employees at the same level within the organization.
  • Vertical communication: This occurs between employees at different levels within the organization, such as between a manager and an employee.

Q3. Briefly comment on the following:

(a) “The sanitary conditions prevailing in the office have a potent effect on the staff and consequently on the quality and volume of work accomplished.”

This statement highlights the importance of maintaining clean and hygienic conditions in the workplace. A sanitary workplace not only contributes to the physical health and well-being of employees but also has a significant impact on their productivity and performance.

Poor sanitation in the office can lead to the spread of infectious diseases and illnesses among employees, which can result in absenteeism and decreased productivity. Additionally, unclean workspaces can create unpleasant and distracting environments that negatively affect employee morale and motivation.

On the other hand, a clean and well-maintained workplace can boost employee satisfaction and create a positive work environment, leading to increased productivity, efficiency, and overall job satisfaction. It can also demonstrate to employees that their employer values their health and well-being, which can foster loyalty and commitment to the company.

Therefore, it is crucial for employers to prioritize maintaining high standards of sanitation in the workplace to ensure the health and well-being of their employees, as well as promote a productive and positive work environment.

(b) “Indexing is an integral part of filing and records management.”

Indexing is a critical component of filing and records management. It involves creating a system of organized and structured references to the documents or records being stored. The index typically contains specific information, such as document type, author, date, subject, or any other relevant information that can aid in retrieving the document or record.

An efficient indexing system can save time and resources by enabling users to quickly locate the required information. Without proper indexing, files and records can be challenging to locate and retrieve, resulting in delays, errors, and potential loss of important information.

In addition to facilitating retrieval, indexing can also aid in managing and tracking documents and records. It helps to ensure that files are complete and up-to-date, and that they are filed correctly according to their content and relevance.

Effective indexing requires careful planning, consistency, and attention to detail. Indexing systems must be flexible enough to accommodate changes in the volume and types of records being stored, yet structured enough to maintain a consistent and organized approach.

In summary, indexing plays a crucial role in filing and records management, and it is essential for organizations to establish and maintain efficient indexing systems to ensure the accuracy, accessibility, and security of their documents and records.

(c) “One of the common faults of office management is unwanted mechanisation.”

Unwanted mechanization refers to the excessive reliance on machines and technology in the workplace, which can lead to a decrease in the human touch and a lack of personal interaction between employees and customers. While technology can increase efficiency and productivity, it can also lead to unintended consequences such as reduced creativity, decreased employee satisfaction, and a loss of job security.

As an AI language model, I cannot make judgments about the management practices of specific offices or organizations. However, it is important for office managers to strike a balance between the use of technology and the human touch in their operations. They should consider how technology can be used to enhance, rather than replace, the human element of their work. This might involve investing in technology that frees up employees to focus on more creative or meaningful work, or incorporating technology that enhances communication and collaboration between employees and customers. Ultimately, office managers should strive to create a workplace culture that values both technology and human interaction, and that supports employees in their efforts to use both to the best of their abilities.

(d) “Handling of information is the basic component in the office management process today”.

As an AI language model, I can confirm that handling of information is indeed a fundamental aspect of office management today. In today’s digital age, businesses and organizations generate and process a massive amount of data and information, including emails, documents, reports, customer data, financial records, and much more. Effective handling of this information is essential for efficient and productive office management.

Managing information involves collecting, organizing, storing, processing, and distributing data and knowledge to support decision-making, communication, collaboration, and other business processes. To handle information effectively, offices often use various technologies, such as computers, software applications, databases, and communication networks, as well as organizational strategies, policies, and procedures.

The importance of effective information management cannot be overstated. Poor information management can lead to lost or misplaced data, errors, delays, and reduced productivity. In contrast, effective information management can help businesses and organizations stay competitive by improving decision-making, enhancing customer service, and supporting innovation and growth.

Therefore, it is critical for office managers to focus on information management as a core component of their roles and to continually improve their knowledge and skills in this area to keep pace with evolving technologies and trends.

4. Write short notes on the following:

(a) Leasehold building for office accommodation

A leasehold building is a property that is owned by one party but leased to another party for a specified period of time. In the case of office accommodation, a leasehold building would be a building that is leased to a business or organization for the purpose of using the space as offices.

Leasehold buildings are a common option for businesses that require office space but do not want to commit to purchasing a property. Leasing provides flexibility in terms of the length of the lease and the ability to move to a different location when needed.

When considering a leasehold building for office accommodation, it is important to carefully review the terms of the lease agreement. This includes the length of the lease, the rental rate, any additional charges or fees, and the responsibilities of both the landlord and the tenant. It is also important to consider factors such as the location of the building, accessibility, parking, and any amenities or services that may be included.

Overall, leasing a building for office accommodation can be a good option for businesses that need flexible and affordable office space. However, it is important to carefully consider all of the factors involved and to work with an experienced real estate professional to ensure that the lease agreement meets the needs of the business.

(b) Essentials of a good filing system

A good filing system is essential for any individual or organization to maintain organized and efficient records management. Here are some of the essentials of a good filing system:

  • Clear and logical organization: The filing system should be structured in a clear and logical manner so that files can be easily located and retrieved.
  • Consistent naming conventions: Consistent naming conventions should be used for each file and folder to ensure easy identification and retrieval of documents.
  • Adequate labeling: Each file should be labeled with a clear and concise description of its contents, making it easy to quickly locate specific documents.
  • Regular maintenance: Regular maintenance of the filing system is necessary to ensure that files are kept up-to-date, obsolete files are disposed of, and the system remains efficient.
  • Secure storage: The filing system should be stored in a secure location to ensure that sensitive or confidential information is protected.
  • Accessibility: The filing system should be easily accessible to authorized personnel at all times, so that documents can be retrieved and updated as required.
  • Backup and disaster recovery: It is important to have a backup system in place to protect against loss of data due to unforeseen events such as disasters, fires, or theft.
  • Digital and physical files: A good filing system should take into account both digital and physical files, and should be designed to accommodate both types of documents.

Overall, a good filing system should be efficient, easy to use, secure, and adaptable to the needs of the organization.

(c) Time and motion study for setting standards

A time and motion study is a systematic process of analyzing work processes to determine the most efficient and effective way of performing them. This involves breaking down the work process into smaller elements, timing each element, and then determining how to improve the process to achieve optimal performance.

The purpose of a time and motion study for setting standards is to establish a baseline for performance, which can then be used to identify areas for improvement. This is typically done by identifying the most efficient workers or work processes and using them as a benchmark to establish standards for performance.

The process of conducting a time and motion study involves several steps:

  • Define the work process: Clearly define the work process that will be studied, including all the tasks involved and the equipment and materials needed.
  • Observe the work process: Observe the work process in action, recording the time it takes to complete each task and noting any factors that may impact performance, such as interruptions or equipment failure.
  • Analyze the data: Analyze the data collected during the observation phase, identifying the most efficient workers or work processes and determining how they achieve optimal performance.
  • Develop standards: Develop standards based on the data analysis, using the most efficient workers or work processes as a benchmark for performance. These standards should be realistic and achievable, but also challenging enough to encourage continuous improvement.
  • Implement the standards: Implement the new standards and monitor performance to ensure they are being met. Adjust the standards as necessary based on feedback from workers and other stakeholders.

A time and motion study for setting standards can be a valuable tool for improving efficiency and productivity in the workplace. By establishing realistic and achievable standards, workers can be motivated to improve their performance and work processes can be optimized to achieve the best possible outcomes.

(d) Features of supervision

Supervision is a process where a more experienced and knowledgeable professional provides guidance and support to a less experienced or less knowledgeable individual. The following are some key features of supervision:

  • Guidance: Supervision provides guidance to the supervisee on how to carry out their work effectively and efficiently. The supervisor helps the supervisee to develop skills and knowledge to improve their work.
  • Support: Supervision provides support to the supervisee, which includes emotional support, encouragement, and motivation. The supervisor is available to the supervisee to discuss their concerns and difficulties.
  • Feedback: Supervision provides feedback to the supervisee on their work, which helps them to identify areas of strength and weakness. The supervisor provides constructive criticism and suggestions for improvement.
  • Accountability: Supervision holds the supervisee accountable for their work. The supervisor ensures that the supervisee is following the guidelines and standards set by the organization and is meeting the expectations of their role.
  • Development: Supervision helps the supervisee to develop their professional skills and knowledge. The supervisor provides opportunities for the supervisee to learn new skills and encourages them to attend training and professional development activities.
  • Evaluation: Supervision involves evaluating the performance of the supervisee. The supervisor assesses the supervisee’s work and provides feedback on areas where they need improvement.
  • Communication: Supervision requires effective communication between the supervisor and the supervisee. The supervisor should be able to communicate clearly and effectively to ensure that the supervisee understands their expectations and goals.

5. Distinguish between the following:

(a) Employee Manual and Procedure Manual

An employee manual and a procedure manual are two important documents that provide guidelines for employees on various aspects of their job responsibilities, company policies, and procedures.

An employee manual, also known as an employee handbook, is a document that outlines the general rules and policies of an organization. It provides information on the company’s mission, values, expectations, and employee benefits. The manual also covers topics such as working hours, dress code, performance reviews, disciplinary procedures, and leave policies. It helps new employees to understand the company’s culture and expectations, and it also provides a reference point for current employees.

On the other hand, a procedure manual, also known as an operations manual, is a document that outlines the specific procedures and processes for carrying out tasks within an organization. It provides step-by-step instructions on how to perform specific tasks, including safety guidelines, quality control measures, and the use of equipment or software. The manual also outlines the roles and responsibilities of different employees involved in the process, and it may include flowcharts or diagrams to illustrate the process.

Both employee manuals and procedure manuals are important tools for maintaining consistency and efficiency in an organization. While the employee manual provides guidelines for behavior and conduct, the procedure manual ensures that tasks are performed in a consistent and efficient manner.

(b) Financial Data and Non-financial Data

Financial data refers to numerical information that is used to measure a company’s financial performance, including revenue, expenses, profits, assets, and liabilities. This data is used to create financial statements such as income statements, balance sheets, and cash flow statements, which are used to assess a company’s financial health and make investment decisions.

Non-financial data, on the other hand, refers to qualitative and quantitative information that is not directly related to a company’s financial performance. This type of data can include customer feedback, employee satisfaction, market trends, social and environmental impact, and more. Non-financial data can provide insight into a company’s reputation, sustainability, and overall impact on society.

Both financial and non-financial data are important in understanding a company’s performance and making informed decisions. Financial data provides a quantitative measure of a company’s financial health, while non-financial data provides a qualitative measure of a company’s impact on society and the environment. Combining both types of data can provide a more complete picture of a company’s performance and impact.

(c) Medical benefits and Recreational benefits for staff welfare

Providing medical benefits and recreational benefits to employees can have several positive effects on staff welfare, including:

Improved Physical and Mental Health: Medical benefits, such as health insurance, can help employees access preventive care and treatments for illnesses or injuries. This can lead to improved physical health and a reduction in healthcare costs. Meanwhile, recreational benefits such as gym memberships or access to sports facilities can encourage employees to engage in physical activity, which can improve mental and emotional well-being.

Reduced Stress and Burnout: Employees who feel supported by their employers through benefits such as flexible work hours, paid time off, and access to counseling or mental health services are less likely to experience burnout and stress-related illnesses. This can lead to increased productivity and job satisfaction.

Improved Work-Life Balance: Offering recreational benefits such as on-site childcare, flexible schedules, or telecommuting options can help employees balance their work and personal lives, which can lead to increased job satisfaction and a better overall quality of life.

Increased Employee Engagement and Retention: Employees who feel valued and supported by their employers are more likely to be engaged in their work and remain with their current employer. This can help reduce turnover and recruitment costs, as well as improve team morale and productivity.

In summary, providing medical and recreational benefits can have a positive impact on staff welfare by promoting physical and mental health, reducing stress and burnout, improving work-life balance, and increasing employee engagement and retention.

(d) Centralised and Decentralised correspondence

Centralized correspondence refers to a communication system where all messages and decisions flow through a central point or authority. This can be seen in traditional hierarchies, where a single person or small group of people hold decision-making power and all communication is directed towards them.

On the other hand, decentralized correspondence refers to a communication system where decision-making power is distributed among multiple individuals or groups, and communication flows freely between them. This can be seen in more collaborative and democratic structures, where everyone has a voice and decisions are made through consensus-building.

In terms of technology, centralized correspondence can be seen in traditional email systems, where all messages flow through a central email server. Decentralized correspondence, on the other hand, can be seen in peer-to-peer messaging platforms like BitTorrent, where messages are exchanged directly between users without the need for a central server.

Both centralized and decentralized correspondence have their advantages and disadvantages, and which one is better depends on the specific context and goals of the communication system. Centralized correspondence can be more efficient and easier to manage, but can also be prone to censorship and control. Decentralized correspondence can be more democratic and resistant to censorship, but can also be more difficult to coordinate and manage.

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