How to Contact IGNOU Support (2025 Guide) – Mobile Number and email ID

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How to Contact IGNOU Support (2025 Guide) – IGNOU is one of the world’s largest distance education universities, offering flexible learning opportunities for millions of students. However, learners often face issues related to admissions, assignments, results, grade cards, exam forms, study materials, and ID cards. How to Contact IGNOU Support (2025 Guide) – Mobile Number and email ID
To help resolve these concerns, IGNOU provides multiple official support channels.

This guide explains the best ways to contact IGNOU support quickly and effectively.

🎯 When Should You Contact IGNOU Support?

Use IGNOU support for issues like:

  • Study material or ID card not received

  • Assignment submission or status problems

  • Exam form / hall ticket issues

  • Grade card not showing marks

  • Result discrepancies

  • Admission confirmation pending

  • Project / practical confusion

  • Original degree or provisional certificate delay

✅ 1. iGRAM – IGNOU Official Grievance Portal

Most effective and trackable platform for complaint resolution

🔗 iGRAM Portal: https://igram.ignou.ac.in

How to Register a Complaint

  1. Visit the iGRAM website

  2. Click on Register Grievance

  3. Select category (Admission, Assignment, Exam, etc.)

  4. Enter details such as Enrollment Number & Regional Centre

  5. Write issue clearly

  6. Submit and save your Grievance ID

Benefits

  • Track status online

  • Receive updates via email/SMS

  • Response time: 7–10 working days
    💡 Highly recommended for serious or unresolved issues

✅ 2. Contact IGNOU Headquarters via Email

Use email to contact specific departments directly.

Department Email Address
General Queries helpdesk@ignou.ac.in
Admission registration@ignou.ac.in
Exam Section exam@ignou.ac.in
Study Material / Assignments material@ignou.ac.in
Convocation / Degree convocation@ignou.ac.in
Student Evaluation Division sed@ignou.ac.in

Email Tips

  • Mention Enrollment Number, Program, Regional Centre

  • Clear subject line
    Example: Assignment Marks Not Updated – BA 2023 – Enroll No. 221XXXXX

  • Attach screenshots / documents

✅ 3. IGNOU Helpline Phone Numbers

For quick assistance or small queries:

Support Type Contact Number
General Queries 📞 011-29571301
Admission / Registration 📞 011-29571528
Exam Related 📞 011-29572209
Assignment Issues 📞 011-29571325
Student Grievance Cell 📞 011-29571313

🕒 Working Hours: Monday–Friday, 10:00 AM to 5:00 PM

✅ 4. Contact Your Regional Centre

Regional issues are resolved faster at RCs.

🔍 Find Your Regional Centre:
https://ignou.ac.in/ignou/aboutignou/regional

You will get:

  • RC Email ID & helpline numbers

  • Postal address

  • Study Centre information

💡 Best option for Assignment, Practical, Admission & Study Centre issues

✅ 5. IGNOU Social Media

Useful for visibility or quick attention.

  • Twitter (X): @OfficialIGNOU

  • Facebook: OfficialPageIGNOU

  • YouTube: IGNOU Online

⚠ Do not share personal information publicly.

✅ 6. Visit IGNOU Headquarters (Urgent Cases Only)

📍 Address:
Indira Gandhi National Open University
Maidan Garhi, New Delhi – 110068, India

🕒 Timings: Monday–Friday, 10:00 AM to 5:00 PM

🛠 Tips for Faster Response

Tip Why Important
Always mention Enrollment Number Helps identify your records quickly
Add screenshots & documents Valid proof speeds up resolution
Be polite & clear Gets more effective support
Wait 3–5 days before follow-up Avoids being marked as spam
Use iGRAM for tracking Official reference number available

🧠 FAQs – IGNOU Support

Q: No response to emails. What should I do?
➡ Wait 5–7 days, then raise a complaint on iGRAM.

Q: Who handles regional issues?
➡ Your Regional Centre, not the HQ.

Q: Is live chat available?
➡ Not yet. Use email & iGRAM.

Q: Can I track my complaint status?
➡ Yes, through iGRAM.

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