FREE IGNOU BRL 004 Solved Assignment 2023-24 | Customer Service Management Solved Assignment 2023-24: BRL 004 Solved Assignment 2023-24 , BRL 004 Assignment 2022 , FREE BRL 004 Assignment , IGNOU Assignment 2023-24- Gandhi National Open University had recently uploaded the assignments of this session for Management for the year 2023-24. Students are recommended to download their Assignments from this web page itself. BRL 004 Solved Assignment 2023-24 They don’t need to go anywhere else when everything regarding the Assignments are available during this text only.
FREE IGNOU BRL 004 Solved Assignment 2023-24 | Customer Service Management
University | IGNOU (Indira Gandhi National Open University) |
Code | BRL 004 |
Title | Customer Service Management |
Language | English |
Session | July 2023-January 2024 |
BRL 004 Solved Assignment 2023-24 : for college kids – BRL 004 Customer Service Management Solved Assignment 2023-24, Students are advised that after successfully downloading their Assignments, you’ll find each and every course assignments of your downloaded. Candidates got to create separate assignment for the IGNOU Master Course, so as that it’s easy for Evaluators to ascertain your assignments.
Answer all questions in this assignment.
(A) Short Type Questions
Q1. Explain the importance of customer education. What are the pitfalls that might come in the process of educating the customers?
Q2. What do you understand by team work. Discuss the essential attributes of a successful team?
Q3. How can you provide effective service recovery? Discuss the benefits of service recovery strategy with examples.
Q4. What do you understand by complaint management. Explain the stages in customer complaint management process.
Q5. Explain the importance of customer loyalty. Describe the factors affecting customer loyalty.
Q6. What is customer experience management? Explain the key areas of customer experience management.
Q7. Write a short note on the following:
a) Loyalty programmes.
b) Service quality.
(B) Essay Type Questions
Q8. a) Explain the types of customer personalities? Classify customer behaviour on the basis of time.
b) What are the different means of identifying customer needs?
Q9. Describe the concept and goal of customer service. Explain the characteristics and classification of customer service.
BRL 004 Customer Service Management Solved Assignment 2023-24: Those students who had successfully submitted their Assignments to their allocated study centres can now check their Assignment Status. Alongside assignment status, they will also checkout their assignment marks & result. All this is often available in a web mode. After submitting the assignment, you’ll check you IGNOU Assignment Status only after 3-4 weeks. it’d take 40 days to declare. BRL 004 Solved Assignment 2023-24
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Those students who had successfully submitted their Assignments to their allocated study centres can now check their Assignment Status. Along with assignment status, they can also checkout their assignment marks & result. BRL 004 Solved Assignment 2023-24 All this is available in an online mode. After submitting the assignment, you can check you IGNOU Assignment Status only after 3-4 weeks. It might take 40 days to declare.
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